By placing an order on AZ Smart Shop, you agree to the following terms and conditions:

1. Order Processing & Payment

All orders must be paid in full at checkout using accepted payment methods (credit/debit cards, PayPal, etc.).

Prices and availability are subject to change without notice.

AZ Smart Shop reserves the right to cancel orders due to pricing errors, stock issues, or suspected fraudulent activity.

2. Cancellations & Order Changes

Orders can only be cancelled or modified within 12 hours of placement. Once processed, changes are not guaranteed.

3. Liability & Warranty

AZ Smart Shop is not liable for any damages caused by improper use of purchased products.

Manufacturer warranties apply where available, but AZ Smart Shop does not offer additional warranties unless stated.

4. Privacy & Security

Customer information is protected and used only for order fulfilment and communication purposes.

We do not share or sell personal data to third parties.

5. Dispute Resolution

Any disputes should be resolved through customer support first.

AZ Smart Shop reserves the right to refuse service to individuals violating these terms.

By completing checkout, you confirm that you have read, understood, and agreed to these terms.

For any questions, contact us at infoazsmartshop@gmail.com/contact page.

SHIPPING

At AZ SMART SHOP, we strive to deliver your orders quickly and securely. Please review our shipping policy, including rates and estimated delivery times.

Shipping Rates & Delivery Times

Shipping Method

Estimated Delivery Time

Shipping Cost

Standard Shipping 5-7 business days £2.99

Expedited Shipping 2-3 business days £5.99

Express Shipping 1-2 business days £9.99

• Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.
• Some oversized or heavy items may have additional shipping fees, which will be shown at checkout.

Order Processing

• Orders are processed within 1-2 business days (excluding weekends and holidays).
• Once your order ships, you’ll receive a tracking number via email.

Shipping Restrictions

• We currently ship within United Kingdom only.
• We do not ship to P.O. Boxes or APO/FPO addresses.

Lost or Delayed Shipments

• If your package is delayed or lost in transit, please contact our support team at infoazsmartshop@gmail.com, and we’ll assist you in resolving the issue.
• For any shipping-related questions, feel free to reach out! 🚚💨

RETURN & REFUND POLICY

30-Day Return Policy

At AZ SMART SHOP, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery, subject to the following terms:

Return Conditions:

• Items must be unused, in their original packaging, and in resellable condition.
• A return request must be initiated within 30 days of receiving the item.
• Buyers are responsible for return shipping costs unless the item arrived damaged or defective.
• Refunds will be processed once the returned item is received and inspected.
• Certain items (e.g., personalized, clearance, or hygiene-related products) may be non-returnable—please check product details before purchasing.

How to Initiate a Return:

• Contact our customer service at azreturnrefund@yahoo.com with your order details.
• We’ll provide return instructions, including the return address.
• Ship the item back using a trackable shipping service (buyer covers shipping costs).
• Once we receive and verify the item, a refund will be issued to your original payment method within 5-7 business days.

For any questions, feel free to reach out to our support team. We’re here to help! 😊